By purchasing an ND Hair Collection human hair piece, product, or service, you agree to the following Terms & Conditions. Please ensure you have also read and understood the Care Instructions and the Frequently Asked Questions (FAQ) section of our website.
1. Product Quality & Guarantee
Our hair pieces are crafted to a high standard. If cared for as advised, we do not expect issues to arise. In the unlikely event that your product develops a non-repairable fault within the first six (6) months of purchase, we will gladly provide either a refund or a replacement.
2. Refunds & Exchanges
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Australian Customers: Full refunds apply on full-priced items in line with Australian Consumer Law.
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International Customers: Refunds on full-priced items will incur a $150 handling fee to cover merchant and government fees.
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Sale Items: No refunds for change of mind, incorrect colour, base size, or length on sale items, or if a discount code was applied. A credit will be issued instead.
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Final Sale: No exchange or refund.
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Buy One Get One Offer: The 20% discount applies to the item of lesser value. No refunds apply to the second discounted piece; a store credit will be issued.
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Gift Cards: Not redeemable for cash. Valid for three (3) years from purchase. No refunds once purchased.
3. Custom Orders & Services
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Custom Orders (including pre-orders, customised toppers/wigs): These are made specifically for you and are non-refundable and non-exchangeable.
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Full Payment Requirement: Full payment must be made at the time of purchase for all pre-orders and custom-made orders. No production or order processing will commence until payment has been received in full.
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Production Timelines: All quoted timelines are now up to 12 weeks. ND Hair Collection has no control over overseas factory production schedules or international shipping delays.
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Haircut & Styling Services: Once performed, haircut and styling services are non-refundable. If a finishing trim is required, this must be booked during business hours.
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Customisation Requests (cut or colour on toppers/wigs): Once a piece has been customised at your request, it is strictly non-refundable and non-exchangeable.
4. Returns & Exchanges Conditions
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Exchanges for colour or length variations must be requested within 48 hours of receiving your product.
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Hair pieces must not be tampered with (worn, washed, cut, or styled) for eligibility.
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Return tracking must be provided within 48 hours of delivery.
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The purchaser is solely responsible for return shipping fees, insurance, and signature confirmation.
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International returns: Customers must complete customs declaration forms correctly. Any incorrect declarations resulting in ND Hair Collection incurring fees will be deducted from your refund/credit.
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Proof of purchase is required for all refunds or exchanges.
5. Shipping & Collection
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Free shipping is available worldwide on orders over $200 AUD.
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Customers are responsible for all international duties, taxes, and fees as required by their country.
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Orders may be shipped via express post or collected from reception at 84 Hotham Street, Preston.
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If you prefer not to share your address, collection can be arranged.
6. Client Conduct
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ND Hair Collection maintains a zero-tolerance policy for harassment, intimidation, or bullying of our staff.
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Abusive or disrespectful communication may result in refusal of service.
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Repeated unwanted contact or aggressive behaviour will be treated as harassment and may be referred to the appropriate authorities.
7. Liability
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ND Hair Collection is not liable for delays in production, shipping, or delivery caused by factors outside of our control (including overseas manufacturers, customs, and postal services).
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Customers are responsible for proper care and maintenance of their hair piece once received.
8. Promotions & Marketing
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Sales and promotions are limited to one offer per order per customer.
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Images on our website and social media are as accurate as possible; however, colour variations may occur due to device display differences.
