By purchasing ND Hair Collection Human Hair piece or products you are agreeing to the terms and conditions as outlined below. You have read and agree to the Care Instructions and the Frequently Asked Questions (FAQ) section of our website.
Our products are high quality and durable. If cared for as advised, we don't expect anything should go wrong. If something does and it is non-repairable, we will gladly refund your money or replace your piece. This is valid for the first six months of purchase.
Australian customers will receive a full refund on full priced items.
Refunds will incur $150 handling fee for Internationals on full priced items to cover merchant fees and Australian government fees on international returns incurred from the sale.
There is no refund option for change of mind, incorrect colour, base size or length on sale items or if a discount code was applied. Only a credit will apply to use in our online store or in person.
No exchange or refund on FINAL SALE products.
There is no return or refund if you have asked ND Hair Collection to customise a hair piece for you. For example, a colour or cut on a hair piece.
Buy one get one 20% off offer: 20% off the item that is of lesser value. BOGO offer applies to hair pieces only. There is no refund option for change of mind, incorrect colour, base size or length on sale items on your second hair piece that has been discounted by 20% off. Only a credit will apply to use in our online store or in person.
If you receive your product and need to exchange due to colour or length variation, we will gladly do this within 48 hours from the time that you sign for the package. For a hair piece, it cannot be tampered with (worn, washed, styled). For exchange or refund, send us the return tracking number within 48 hours of purchase. You (the purchaser) are responsible for sending the package to us and also responsible for any fees associated with shipping it back (including insurance and signature requirement for the package, on arrival).
International customers returning a product, you are responsible for filling out the customs declaration form properly. You must declare that it is a returned product to the retailer (ND Hair Collection). You must put the exact amount that you paid for your product in Australian dollars. If the customs declaration form is not completed accurately and ND Collection are charged tax due to your claim, this amount will be deducted from your refund/exchange.
You must provide proof of purchase for refund or exchange.
Exchange and return does not cover credit card, shipping or other customer fees, you are responsible for this.
Refunds will incur an $100 handling fee to cover merchant fees incurred from the sale. The customer is solely responsible for returning the product back to ND Hair Collection.
We offer free shipping worldwide on purchases over $200 AUD.
Gift Cards are not redeemable for cash. Gift cards will be valid for three years from date of purchase. If you have a change of mind with your product and you used a Gift Card to purchase, the refund will be made to another Gift Card available to be use again.
There is no refund on Gift Cards once purchased.
For international shipments, the customer is solely responsible for their country’s duties and taxes, as well as any and all fees associated with shipment orders that are subject to international customs laws. It is the customers responsibility to be aware of customs fees and duties in their country or providences. This does not apply for Australia shipment.
Sales and promotions are exclusive to one offer per order per customer only.
Images provided on the ND Collection website and social media is as accurate as possible. ND Collection cannot guarantee expectations where colour varies due to technical device variations.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Currency
