Our products are crafted to the highest quality standards and are designed to be durable. If cared for as advised, issues are unlikely. In the rare event that a product develops a non-repairable fault within the first six (6) months of purchase, ND Hair Collection will gladly refund your purchase or provide a replacement.
Pre-Orders & Custom Orders
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Pre-Orders: All pre-ordered items are made specifically for you and are non-refundable and non-exchangeable once the order has been placed.
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Custom Orders: Any product that has been customised (including changes to base size, colour, length, or specific design features) is non-refundable and non-exchangeable.
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Customisation Requests: If you request a topper or wig to be cut, coloured, or otherwise altered, the product is considered final sale and cannot be returned.
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Production Timelines: All timeframes provided (e.g., 6–8 weeks) are estimates only. ND Hair Collection has no control over overseas factory production schedules or shipping delays.
Incorrect Colour / Length
If your product arrives and you believe the colour or length is not suitable, you may request an exchange within 48 hours of signing for your package.
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Hair pieces must be returned in original condition — unworn, unwashed, unstyled, and untampered with.
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Customised or pre-ordered products are non-refundable and non-exchangeable.
Australian Customers
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Australian customers are eligible for a full refund on full-priced, non-customised, non-pre-order items.
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ND Hair Collection is not responsible for return shipping costs.
International Customers
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International customers are solely responsible for their country’s duties, taxes, and customs fees.
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It is the customer’s responsibility to be aware of these requirements prior to purchase.
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All international refunds on eligible full-priced items will incur a $150 handling fee to cover merchant and Australian government fees.
How to Return (International):
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Email us within 48 hours of delivery with your return tracking number.
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Returns must be in original condition and sent via DHL International (preferred courier).
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Customers must complete customs declaration forms accurately, marking the item as a “return” and declaring the purchase amount in AUD.
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If forms are completed incorrectly and ND Hair Collection is charged tax or fees, these will be deducted from your refund/credit.
How to Return an Item (All Customers)
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Email us within 48 hours of delivery with your return tracking number.
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The customer is responsible for:
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Returning the product in its original condition.
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All associated shipping fees, insurance, customs charges, and reshipment costs.
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For Australian returns, Australia Post is the preferred courier.
Important Information
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No refunds for change of mind, incorrect colour, base size, or length on sale items, or when a discount code has been applied. A store credit will be issued instead.
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Final Sale products are not eligible for exchange or refund.
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Pre-Orders and Custom Orders are strictly non-refundable and non-exchangeable.
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Customised products (cutting, colouring, or adjustments to a hair piece at your request) are considered final sale.
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Exchanges and returns do not cover credit card processing fees, shipping costs, or other customer-incurred fees.
Currency
